About the Best Hotel and Motel in the Philippines

Company's Philosophy and Culture

1. THE CUSTOMER IS KING

   The Victoria Court is proud to carry on the tradition of providing quality service to its customers. It lives and breathes the philosophy that "The Customer is King". Thus, the company constantly strives to develop and implement new ideas in terms of facilities and amenities in order to be the best than its stiffest competitor - itself. It aims to be the best in drive-in hotel industry an d eventually to produce world class hotels. To do this, it advocates the QSCV policy which stands for Quality Service Cleanliness Value(s). On Quality Service Cleanliness Value (QSCV)

   In every company, the management usually aspires for standards with the purpose of ensuring quality of its products. At Victoria Court, the level of achievement relating to our product is based on standard quality, cleanliness and service in order to yield the real value of the products that we can be proud of.

   The main thrust of the company is to provide satisfaction which will ensure maintenance of business and needless to say, profit. QSCV simply means that the thing we offer should be guaranteed the highest QUALITY, proper SERVICE, standard CLEANLINESS and the VALUE for many of the products that we sell. The level of achievement we are presently aiming for should only be judged by the satisfaction of the guests. The degree of quality should be in consonance with guest satisfaction. Same thing goes for the excellent service and the standard of cleanliness in general. All those should be established with only one thing in mind: GUEST SATISFACTION. This way, we could return the value of the money in a very fair business transaction between company and the customer. It will also serve as a guiding marketing strategy by maintaining the present level of business and attracting new market. Since the achievement of QSCV is obtainable, then the attraction of customers shall be easier. Eventually, the long term objectives of Victoria Court is for all its employees to live the policy or QSCV as if it is characteristic of their second nature. This means that following QSCV no longer indicates accomplishment of an obligation but an actualization of internalized goals and values.

2. PRODUCTIVITY AT THE HIGHEST LEVEL OF EFFICIENCY

   Victoria Court seeks to be productive and to operate at the highest level of efficiency. It enjoins its employees to maximize productivity and efficiency and minimize costs and expenses. This is seen as necessary to meet the company's marketing goal of productivity. The company's profitability benefits not only the management but the employees as well. Profits provide the resources not only for improving present compensation levels but also for securing future prospects, professional development and personal growth.

3. HUMAN RESOURCE AS ITS "GREATEST ASSET"

   Victoria Court believes in developing its people. It encourages and supports training and development programs that will help the employees to further hone their skills on the job, help them develop positive work attitudes, help them deal with other people and help them grow as well-rounded professionals. As an employer, Victoria Court seeks to enhance the dignity of work and the total or holistic development of the person. The company, in return, seeks from its employees a total commitment to the company's goals, values and ideals, dedication to their jobs, unswerving loyalty, as well as concern for the company's prestige, success and profitability. This is the essence of providing job security and job satisfaction through a stable company.

   VICTORIA COURT, operator of a chain of drive-in hotels and its hotel division, BEST WESTERN Hotel La Corona, offering quality lodging facilities custom-made for guests' ultimate satisfaction. We are a growth-oriented Filipino organization committed to providing only the best in the industry and committed to improving the image of this industry.